Damaged or Incorrect Merchandise

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If you have received broken items or have been short supplied please contact us via email at paragon@paragon-international.com within 48 hours of receiving your stock. If the credit request is approved, we will Issue a refund to your Financial Institution..

Included with your request must be the following:

• Container number and invoice number

• Code & description of items broken or missing/oversupplied

• Photos of all broken items

• A brief description of the fault or issue

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Freight Surcharge Guide

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• Container direct prices will be quoted FOB or FIS as requested