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Damaged or Incorrect Merchandise

If you have received broken items or have been short supplied please contact us via email at within 48 hours of receiving your stock. If the credit request is approved, we will Issue a refund to your Financial Institution..

Included with your request must be the following:

  • Container number and invoice number

  • Code & description of items broken or missing/oversupplied

  • Photos of all broken items

  • A brief description of the fault or issue

Freight Surcharge Guide

  • Container direct prices will be quoted FOB or FIS as requested

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